Maintain and message a customer
The customer ID is the delivery boundary. The agent does not need the customer's raw phone number.
Find customer <CUSTOMER_ID>, summarize their returned commerce activity and
available communication channels without revealing contact details, update
only the requested display field, then send the exact SMS “Your order is ready
for pickup.” Confirm the update and message separately.
The agent uses get_customer, update_customer, and send_customer_sms.
Sample response
Customer updated and message sent
The result identifies the customer and delivery lifecycle without returning contact details or message content.
- Customer
- cus_example_01
- Profile update
- Succeeded
- SMS status
- Sent chime_example_sms
| Action | Confirmation | Result |
|---|---|---|
| Update requested display field | Accepted | Customer updated |
| Send SMS | Accepted | Delivery initialized |
Illustrative values. The exact presentation depends on the MCP client.
Reading the customer does not authorize a change. The profile update and the message are separate actions with separate confirmations and results.