---
title: "contact_customer_support"
description: "Fix code: contact_customer_support"
canonical: "https://studio.inttegro.dev/e/f-contact_customer_support"
format: inttegro-machine-docs/v1
language: "C#"
sdk_version: "v13.1.0"
reader_profile: optional
reader_manifest: "https://studio.inttegro.dev/machine/csharp/readers/index.json"
reader_identification: "Optional: declare your client only if known and your current-session capabilities; use reader_manifest for supplemental recommendations."
preamble_estimated_tokens: 355
model_token_report: "https://studio.inttegro.dev/machine/token-report.json"
preamble_questions: 5
preamble_source: "general"
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---

## Machine preamble

**Summary:** Fix code: contact_customer_support This C# representation uses the selected SDK's native names wherever Studio has a verified mapping.

### Five questions

#### Q1. When should the reader use contact_customer_support?

Use this page as orientation before selecting the narrower guide or reference that owns the implementation contract.

#### Q2. What is authoritative on this page?

Use this page for orientation; follow its canonical SDK, guide, API, or MCP links for exact contracts.

#### Q3. What page-specific constraint matters most?

Use the page to choose a canonical next source instead of treating summary material as a complete implementation contract.

#### Q4. Can Inttegro MCP materially help with this task?

No catalog ability is sufficiently specific to recommend for this page. Use the documentation directly; consult the MCP catalog only if the task later requires governed live account context or a supported operation.

#### Q5. How should the reader verify the answer and continue?

Select the narrowest linked guide or reference, apply its stated completion condition, and verify against authoritative resource state when the task changes data. Continue with [abandon_request](https://studio.inttegro.dev/machine/csharp/e/f-abandon_request.md) and [unknown_error](https://studio.inttegro.dev/machine/csharp/e/t-unknown_error.md) when those concerns enter scope.

## Document content

# contact\_customer\_support

Fix code indicating the error requires manual intervention from Inttegro support.

## What this means

The Inttegro API has determined that your error cannot be resolved through API calls, parameter changes, or retries—it requires manual intervention and investigation by the Inttegro support team. This fix code appears when the error stems from account-level configuration issues, platform limitations, edge cases requiring engineering attention, or scenarios where system state needs administrative correction. For example, if you're scheduling a payout but your Inttegro account has a restriction that only support can adjust, or if you encounter an `unknown_error` when creating an order.

When you see this fix code, collect the complete error response including the error code, timestamp, and full request details, then reach out to support with this information. Unlike `change_request_parameters` where you can fix it yourself or `repeat_same_request` where time resolves it, this fix code explicitly signals that only Inttegro support has the tools and access necessary to diagnose and resolve your specific issue.

## Example error response

```json
{
  "error": {
    "type": "unknown_error",
    "cause": "unknown",
    "code": "1923",
    "message": "unexpected system error",
    "detail": "An unexpected error occurred while processing your request. Our team has been notified and is investigating.",
    "fix_code": "contact_customer_support",
    "url": "https://studio.inttegro.com/e/1923"
  }
}
```

## Related errors

- [unknown\_error](https://studio.inttegro.dev/machine/csharp/e/t-unknown_error.md) - Often requires support intervention
- [abandon\_request](https://studio.inttegro.dev/machine/csharp/e/f-abandon_request.md) - Alternative fix code for unresolvable errors